Supported living is not a care home and it is not domiciliary care. Kiwi models it properly: people with their own tenancies, support hours against a funded package, staff who lone work, and evidence that shows choice and control rather than a rota.
Care home systems assume a building with residents in it and a shift pattern across the whole place. Domiciliary systems assume visits with a start time, an end time and a travel gap. Supported living is neither. People have their own tenancies, their own front doors, and a funded number of support hours that has to be delivered and evidenced.
When the software does not fit, managers end up running a spreadsheet next to it for hours and funding, which is exactly where disputes with the local authority start.
Kiwi records support against the person and the hours against the package, so the evidence for a funding review is already there.
People are tenants, not residents. The record reflects their home, their choices and the support they buy in.
Delivered support recorded against commissioned hours, so shortfalls and overruns are visible before the invoice.
Logs written from a phone at the person's home, with handover flags a manager reviews rather than a note nobody reads.
What the person chose, in their words, captured as part of the log rather than as a separate audit.
Whether it is one flat or a scheme of eight, the same account and the same price per service.
Full eMAR with self-administration risk assessments and levels of support recorded properly.
Splits across local authority, continuing healthcare and private contributions, prorated correctly.
Support in the community recorded with the ratio, because that is what the funding conversation turns on.
Young people moving into adult supported living arrive with a pile of paperwork. We upload it for you.
| What you need | Care home software | Domiciliary software | Kiwi |
|---|---|---|---|
| Tenancy model | Residents in a building | Visits at an address | Tenants with a funded support package |
| Hours against funding | Not modelled | Visit duration only | Delivered against commissioned hours |
| Community support ratio | Rarely recorded | Rarely recorded | Recorded against the activity |
| Self-administration | Assumed staff give medicines | Partly handled | Levels of support with risk assessment |
| Invoicing | Per bed | Per visit | Multi-funder splits with prorating |
If you provide personal care in supported living you are registered, and the inspection looks hard at whether people genuinely have choice and control or whether the service runs like an institution. That judgement is made from your records. Kiwi captures choice as part of the ordinary log, so the evidence exists without anyone running a special audit.
Almost every dispute we have had with a commissioner came down to the same thing: we could not quickly show the hours we delivered against the hours agreed. Once that is a report rather than a spreadsheet reconstruction, the conversation changes.
Many providers run supported living alongside registered learning disability homes. Kiwi covers both in one account, at the same price per service.
Spreadsheets, exports from your old system, even scanned MAR sheets. We upload your homes, staff, residents, medications and care plans before your first day, inside the one-off £169.95 setup. Your team logs in to a home that is already there.
It handles both. Supported living is modelled as tenants with funded support hours rather than residents in a building, so the records, the logs and the invoicing all reflect how supported living actually works.
Yes. Support is recorded against the person and totalled against the funded hours, so shortfalls and overruns are visible during the month rather than at invoicing.
Yes. Everything works on any phone with a browser, with nothing to install. Logs take three taps and handover items can be flagged for a manager to review.
Levels of support are recorded against each medicine, backed by a self-administration risk assessment, so the record shows exactly what the staff role was.
Yes. Splits across local authority, continuing healthcare and private contributions are prorated and produce immutable invoices once approved.
£279.95 per service per month with a £169.95 one-off setup, unlimited staff and people supported, rolling monthly. From three services you get 15% off, five 20%, ten or more 30%.
A live walkthrough with the person who built it. Your homes, your scenarios, your questions.