Supported living is not a care home and it is not domiciliary care. Kiwi records support for each person: one-to-one and two-to-one hours logged hour by hour, daily logs written from a phone, and plans in the person's own words.
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Care home systems assume a building with residents in it and a shift pattern across the whole place. Domiciliary systems assume visits with a start time, an end time and a travel gap. Supported living is neither. People have their own tenancies, their own front doors, and support hours that have to be delivered and evidenced.
When the software does not fit, managers end up running a spreadsheet next to it for hours and funding, which is exactly where disputes with the local authority start.
Kiwi records one-to-one and two-to-one support hour by hour against the person, so the detail behind a funding review is in the record. It doesn't total hours against the commissioned package, so keep that reconciliation alongside it.
Call the people you support tenants throughout Kiwi.
Each hour of a 1:1 or 2:1 case records the activity, who wrote it and, for 2:1, the second member of staff.
Logs written from a phone at the person's home. Handovers carry a priority level, and a manager can mark each one as reviewed.
What the person chose, in their words, captured as part of the log rather than as a separate audit.
Whether it is one flat or a scheme of eight, the same account and the same price per service.
Full eMAR with self-administration risk assessments and levels of support recorded properly.
Splits across local authority, continuing healthcare and private contributions, prorated.
Support in the community recorded with the ratio, because that is what the funding conversation turns on.
Young people moving into adult supported living arrive with a pile of paperwork. Free set-up: we send you a list of what we can import for you, then load it.
Price for a supported living service: £179.95 per service per month for services supporting up to 30 people, £229.95 for more than 30 people, everything included, free set-up, monthly.
| What you need | Care home software | Domiciliary software | Kiwi |
|---|---|---|---|
| Tenancy model | Residents in a building | Visits at an address | Call the people you support tenants throughout Kiwi |
| Community support ratio | Rarely recorded | Rarely recorded | Recorded against the activity |
| Self-administration | Assumed staff give medicines | Partly handled | Levels of support with risk assessment |
| Invoicing | Per bed | Per visit | Multi-funder splits with prorating |
Commissioned one-to-one and two-to-one hours can be a large part of a supported living package, and a review will ask what they were used for. A note at the end of the shift saying "1:1 all day" doesn't answer that.
In Kiwi, a period of one-to-one or two-to-one support is opened as a case and closed when it ends. During the case, staff fill in an hourly day sheet, recording the activity for each hour, and the mood, location and behaviour where relevant. Each hour records who wrote it, and a two-to-one case records the second member of staff for every hour. Open cases show on the dashboard, with the hours logged so far that day.
The result is an hour-by-hour account of what the support was for. For how supported living records differ from home care visits, see domiciliary care vs supported living.
If you provide personal care in supported living you must be registered with CQC, and the inspection looks hard at whether people genuinely have choice and control or whether the service runs like an institution. That judgement is made from your records. Kiwi captures choice as part of the ordinary log, so the evidence exists without anyone running a special audit.
When a commissioner questions a package, the first thing they'll want is the hours delivered against the hours agreed, and what those hours were used for. Kiwi gives you the second part: every hour of one-to-one and two-to-one support, with what happened and who recorded it. Keep the running total against the commissioned hours alongside it.
Many providers run supported living alongside registered learning disability homes. Kiwi covers both in one account, at the same price per service.
Care records are about vulnerable people, so security comes first. Your data is encrypted on the way to us, stays in the UK, and stays yours.
It handles both. You can call the people you support tenants throughout Kiwi, record one-to-one and two-to-one support hour by hour, and split invoices between funders.
Not as a total against the package. Kiwi records each hour of one-to-one and two-to-one support as it happens, with who wrote it, and shows how many hours have been logged each day. It doesn't compare them with the commissioned hours, so keep that reconciliation in your own records.
Yes. Everything works on an iPhone or iPad in a modern web browser, with nothing to install. Daily logs take a few moments, and handovers carry a priority level, and a manager can mark each one as reviewed.
Levels of support are recorded against each medicine, backed by a self-administration risk assessment, so the record shows exactly what the staff role was.
Yes. Splits across local authority, continuing healthcare and private contributions are prorated and produce immutable invoices once approved.
£179.95 per service per month for services supporting up to 30 people and £229.95 for services supporting more than 30 people, with everything included and no setup fee. From your third service you get 20% off your Kiwi subscription (Kiwi Rota isn't included), 25% at four and 30% at five, and six or more services get one group price. Paying annually takes another 10% off. Unlimited staff and devices, rolling monthly.
Yes. One-to-one and two-to-one support is opened and closed as a case, with an hourly day sheet recording the activity for each hour, and the mood, location and behaviour where relevant. Each hour shows who wrote it, and a two-to-one case records the second member of staff for every hour, so a review can see what the support was used for.
No. DoLS only covers care homes and hospitals. In supported living, a deprivation of liberty has to be authorised by the Court of Protection. The Supreme Court changed how a deprivation of liberty is identified in June 2026, so follow your local authority's current guidance. In Kiwi, capacity and consent details sit in the care plan, with a review date on the person's profile.
Yes. Health action plans and person-centred plans have their own entries in Kiwi, and each one prints as a standard PDF or an illustrated easy-read version from the same entry. The words print exactly as staff wrote them, so write them in plain language, with the person where you can.
Read the guide →
Positive behaviour support plan exampleRead the guide →
ABC charts: recording behaviour so the pattern showsRead the guide →
Hospital passports: what to include and how to keep them currentRead the guide →
Invoicing local authorities without losing moneyRead the guide →
Starting a learning disability service and registering with CQCRead the guide →
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