Last updated 27 October 2026. Reviewed by S. H, Director.
These terms are between ASIZA CAPITAL MANAGEMENT CONSULTANCY L.L.C S.O.C, a company licensed in Dubai, United Arab Emirates (trade licence 1561809), of Office 137, RAG Tower Business Centre, Al Barsha First, Dubai, United Arab Emirates, trading as Kiwi ("Kiwi", "we"), and the organisation in the United Kingdom that subscribes to the service ("you"). Our data processing agreement forms part of these terms. By ticking the box to accept these terms when you start a trial or subscription, you accept them and the data processing agreement on behalf of your organisation, and you confirm that you are 18 or over and have authority to do so. Kiwi is sold only to organisations, not to individuals as consumers.
Kiwi is web-based care home management software. We host it, keep it available, back it up and update it. You are responsible for the accuracy of the records your staff enter, for managing your users and permissions, and for meeting your own regulatory obligations.
The trial lasts 30 days from the day you start it. When you start, you give a payment card through Stripe, but nothing is charged during the trial. Before the trial ends we remind you by email. If you cancel before the trial ends, nothing is charged. If you do not cancel, your subscription continues and is charged automatically from day 31, at the price and number of homes shown when you signed up.
£179.95 per home per month for a home with up to 30 beds and £229.95 per home per month for a home with 31 beds or more. There is no setup fee. Each home's price band is set by its number of beds registered with the CQC. If a home has more registered beds than the band you chose, we will move it to the correct band from your next billing date and tell you before we do. Organisations with three to five homes receive a discount of 20%, 25% or 30% on their Kiwi subscription (the Kiwi Rota add-on is not discounted), applied automatically at sign-up; organisations with six or more homes are quoted a group price in writing. Annual billing is available at 10% less than twelve monthly payments. No UK VAT is charged: the service is supplied from the United Arab Emirates; UK VAT-registered customers account for any VAT due under the reverse charge. After the trial, monthly plans are charged monthly in advance by card through Stripe. Your card statement will show KIWIAPP.CO. Annual plans are charged yearly in advance, by card or by invoice on request. We may change our fees by giving you at least 30 days' notice. The change applies from your next billing date after the notice period, and never inside a period you have already paid for. You may cancel before then.
Monthly plans roll month to month. You may cancel at any time from the customer portal or by email, with no notice period; the service continues to the end of the paid month.
Annual plans run for 12 months from the date they start and renew for a further 12 months unless you cancel before the renewal date. You may cancel at any time from the customer portal or by email; cancelling stops the next renewal and the service continues to the end of the paid year. Because the annual price is already discounted, the annual fee is not refunded part-way through a year. You may switch from an annual plan to a monthly plan at renewal.
If a payment is not made, we will tell you. If it is still unpaid 14 days later, your account becomes read-only: your team can still view and download all your records, but cannot add or change them until the payment is made. We may terminate for serious breach.
The records you keep in Kiwi belong to you. We process them only on your instructions under our data processing agreement. They are stored only in the United Kingdom. Our staff in the United Arab Emirates may access them remotely to support and maintain the service, under the safeguards set out in that agreement. You may download your database at any time. When your subscription ends we provide a full handover bundle on request and then delete our copy within 30 days, unless the law requires otherwise.
We aim for 99.9% monthly availability outside planned maintenance, which we announce in advance and schedule outside medication round times. Support is by email and phone on UK working days, with an emergency line for outages affecting medication administration.
You must not use the service unlawfully, attempt to access other customers' data, resell the service, or upload malicious files. Each user must have their own login and must not share it.
Nothing limits liability for death, personal injury caused by negligence, or fraud. Otherwise our total liability in any 12 months is limited to the fees you paid in that period. We are not liable for indirect or consequential loss. The service supports your care records; clinical and care decisions remain yours.
These terms are governed by the law of England and Wales. Changes to these terms are notified by email 30 days before they apply. If we become aware of a personal data breach affecting your records, we will tell you without undue delay and within 72 hours, as set out in the data processing agreement.
A live walkthrough with our team. Your homes, your scenarios, your questions. Or start straight away. 30 days free. Card taken at sign-up, nothing charged until day 31; cancel before then and you pay nothing. Then billed automatically, cancel any time.
Or email sales@kiwiapp.co