Built for residential mental health and complex needs services: positive risk taking, observation levels, relapse indicators, section and community treatment order records, and evidence that stands up when something goes wrong.
It changes on a Tuesday afternoon. Someone stops sleeping, stops eating, stops answering the door. The staff on shift can see it, but the risk assessment in the system was written four months ago and nobody has a fast way to change it.
Then there is an incident, and the record does not show what the team already knew. That is the gap that turns a bad night into a safeguarding enquiry and a serious incident review.
Kiwi treats risk as something that moves. A worker can raise a concern in three taps, a manager sees it the same shift, and the assessment is versioned so you can prove exactly what was known and when.
Risk assessments that record the freedom as well as the danger, scored, versioned and dated, so a decision to support independence is defensible.
One-to-one and enhanced observations with an hourly logger built for the job, so the record is complete without three staff writing the same thing.
Early warning signs on the profile, so a bank worker knows what a change in this person looks like.
Section status, conditions, responsible clinician and renewal dates in the record, with reminders before they lapse.
Root cause, lessons, actions and a manager sign-off. No incident closes without someone saying what changes.
What was reported, to whom, when, and what came back, all attached to the person.
PRN protocols per person, depot tracking, controlled drugs with a witness on every dose.
Capacity assessed per decision, per moment, with best interest records where they belong.
A full, timestamped, versioned record you can export as one PDF.
| What you need | Generic care software | Kiwi |
|---|---|---|
| Risk assessment | Annual form, one version | Scored, versioned, changed from the floor in three taps |
| Observations | Free text every hour | Purpose-built hourly logger with cases and handover flags |
| Relapse signs | Buried in a care plan | On the profile, visible to bank and agency staff |
| Section and CTO | Not modelled | Status, conditions, renewal dates with reminders |
| Incidents | A form that gets filed | Review with root cause, lessons and actions before it can close |
| Audit trail | Last edited by | Every version kept, nothing overwritten, exportable |
Most systems model a day of personal care. Mental health services model a trajectory. What matters is the change from this person's baseline, not whether they had a wash. If the software cannot show change over time, and cannot be updated the moment staff notice something, it is documentation theatre.
When something serious happens, the question is always the same: what did you know, when did you know it, and what did you do. A versioned record answers that in minutes. A system where the latest edit silently replaces the last one cannot answer it at all.
Many of the people you support have both a learning disability and a mental health condition. Kiwi was built in services that do both, so PBS plans, ABC charts and communication passports sit alongside risk, observations and section records in one record rather than two systems.
Spreadsheets, exports from your old system, even scanned MAR sheets. We upload your homes, staff, residents, medications and care plans before your first day, inside the one-off £169.95 setup. Your team logs in to a home that is already there.
Yes. Section status, conditions, responsible clinician and renewal dates sit on the person's record, with reminders before renewal dates pass.
Yes, in three taps from a phone, and the previous version is kept. Managers see the change the same shift rather than at the next review meeting.
Yes. There is a purpose-built hourly logger for enhanced observations, designed so the record is complete without duplicating work across staff.
No incident can be closed without a root cause, lessons learned, an action plan and a manager sign-off. The full versioned history exports as one PDF for a review, a coroner or a commissioner.
That is exactly the mix Kiwi was built in. One account, one login, both service types, with the features each needs rather than a lowest common denominator.
£279.95 per home per month with a £169.95 one-off setup, unlimited staff and residents, rolling monthly with no contract. Volume discounts start at three homes.
A live walkthrough with the person who built it. Your homes, your scenarios, your questions.