Built for residential mental health and complex needs services: positive risk taking, observation levels, relapse indicators, section and community treatment order records, and evidence that stands up when something goes wrong.
30 days free, nothing charged until day 31
Updated November 2026
It changes on a Tuesday afternoon. Someone stops sleeping, stops eating, stops answering the door. The staff on shift can see it, but the risk assessment in the system was written four months ago and nobody has a fast way to change it.
Then there is an incident, and the record does not show what the team already knew. That is the gap that turns a bad night into a safeguarding enquiry and a serious incident review.
Kiwi treats risk as something that moves. A manager, or a senior you give permission to, can update the assessment from a phone during the shift. Every change is saved as a new version, so you can prove exactly what was known and when. Incidents the team report show on the manager's dashboard straight away.
Risk assessments that record the freedom as well as the danger, scored, versioned and dated, so a decision to support independence is defensible.
One-to-one and two-to-one support with an hourly logger built for the job, so the record is complete without three staff writing the same thing.
Early warning signs on the profile, so a bank worker knows what a change in this person looks like.
Section or CTO status on the person's record, the conditions and s17 leave in their mental health care plan, and a review date that is flagged as soon as it is overdue.
Root cause, lessons, actions and a manager sign-off. No incident closes without someone saying what changes.
Who was told, including the safeguarding team and CQC, whether a referral was made and whether it was CQC-notifiable, all on the incident in the person's record.
PRN protocols per person, depot injections recorded on the MAR when they're given, and controlled drugs with a named witness on every dose.
Capacity assessed per decision, per moment, with best-interests records where they belong.
Every edit keeps the earlier version in the record's history, and the care record downloads as one PDF: the current plan, risks and medicines, and the last 28 days of daily logs.
Price for a mental health service: £179.95 per home per month up to 30 beds, £229.95 over 30 beds, everything included, free set-up, monthly.
| What you need | Generic care software | Kiwi |
|---|---|---|
| Risk assessment | Annual form, one version | Scored, versioned, updated from a phone during the shift |
| Observations | Free text every hour | Purpose-built hourly 1:1 and 2:1 logger, opened and closed as cases |
| Relapse signs | Buried in a care plan | On the profile, visible to bank and agency staff |
| Section and CTO | Not modelled | Status, conditions and a review date flagged when overdue |
| Incidents | A form that gets filed | Review with root cause, lessons and actions before it can close |
| Audit trail | Last edited by | Every change logged, earlier versions of care records kept |
People living with a community treatment order, a conditional discharge, guardianship or section 17 leave from hospital have conditions set by someone outside the home. A bank worker on a Sunday night needs to find those conditions quickly, and the manager needs to know when the status is due for review. This is where each piece sits in Kiwi.
| What you need to find | Where it sits in Kiwi |
|---|---|
| Legal status | On the person's profile, chosen from a list that includes informal, sections 2, 3, 37 and 37/41, community treatment order, guardianship, conditional discharge and DoLS. |
| Review date | On the profile: one review date per person (labelled 'DoLS review due' by default), shown next to the legal status and marked overdue once it passes. Kiwi doesn't send reminders before the date, so diarise renewals with the responsible clinician's team as well. |
| Conditions and section 17 leave | In the person's mental health care plan, in the field for MHA, CTO and s17 leave conditions. Earlier versions are kept when it changes. |
| Capacity and consent | In the capacity and consent section of the care plan, with earlier versions kept. |
| If the person goes to hospital | A Hospital Passport PDF, in a clinical version with the must-know facts on page one and an easy-read version. Any critical fact not recorded prints as NOT RECORDED. |
For recording positive risk decisions alongside this, see our guide to positive risk taking in mental health care homes.
Most systems model a day of personal care. Mental health services model a trajectory. What matters is the change from this person's baseline, not whether they had a wash. If the software cannot show change over time, and cannot be updated the moment staff notice something, it is documentation theatre.
When something serious happens, the question is always the same: what did you know, when did you know it, and what did you do? A versioned record answers that in minutes. A system where the latest edit silently replaces the last one cannot answer it at all.
Many of the people you support have both a learning disability and a mental health condition. Kiwi was built in services that do both, so PBS plans, ABC charts and communication needs sit alongside risk, observations and section records in one record rather than two systems.
Care records are about vulnerable people, so security comes first. Your data is encrypted on the way to us, stays in the UK, and stays yours.
Yes. Section or CTO status on the person's record, the conditions and s17 leave in their mental health care plan, and a review date that is flagged as soon as it is overdue.
Yes. A manager, or a senior you give permission to, can update it from a phone during the shift, and every previous version is kept. Kiwi doesn't send alerts, so staff still tell the manager straight away, as your policy says.
Yes. There is a purpose-built hourly logger for one-to-one and two-to-one support, opened and closed as a case, designed so the record is complete without duplicating work across staff.
No incident can be closed without a root cause, lessons learned, an action plan and a manager sign-off. Earlier versions stay in each record's history, which managers can open in Kiwi when a review, a coroner or a commissioner asks what was known and when.
That is exactly the mix Kiwi was built in. One account, one login, both service types, with the features each needs rather than a lowest common denominator.
£179.95 per home per month for homes up to 30 beds and £229.95 for homes over 30 beds, with everything included and no setup fee. From your third home you get 20% off your Kiwi subscription (Kiwi Rota isn't included), 25% at four and 30% at five, and six or more homes get one group price. Paying annually takes another 10% off. Unlimited staff and devices, rolling monthly, cancel any time.
Each risk is scored as likelihood times severity, each from 1 to 5, and banded low, medium, high or critical. Every save is kept as a new version, so you can show what was known and when. An assessment can be linked to the matching section of the person's care plan. Kiwi doesn't calculate a separate residual risk score.
Yes. When staff report an incident they tick who has been told, such as the safeguarding team, CQC, the police or the commissioners. The manager's review records whether a safeguarding referral was made and whether the incident was CQC-notifiable. Kiwi doesn't hold a separate referral date or the outcome, so note those in the review.
Read the guide →
Incident reporting, root cause and CQC notificationsRead the guide →
Mental Capacity Act and DoLS: a manager's checklistRead the guide →
Safeguarding adults: types of abuse, signs and how to reportRead the guide →
PRN medication protocols inspectors acceptRead the guide →
Risk assessment examples and one universal templateRead the guide →
A live walkthrough with our team. Your homes, your scenarios, your questions. Or start straight away. 30 days free. Card taken at sign-up, nothing charged until day 31; cancel before then and you pay nothing. Then billed automatically, cancel any time.
Or email sales@kiwiapp.co